Manager’s Messages

What Are CC&Rs Anyway???

When our community was developed, the developer filed with the state a series of documents designed to uphold the integrity of our community and spell out the duties of our association, and the responsibilities of each of us, the owners. Those documents are often referred to as the governing documents are made up of the Articles of Incorporation, the Bylaws, and the CC&R’s (Conditions, Covenants & Restrictions). The Articles of Incorporation are a one-page document that must be filed with the Secretary of State. It simply states that a non-profit corporation is being formed (our community association). The Bylaws dictate the powers and duties of the Board of Directors (when meetings occur, how the Board is elected, etc.) The CC&R’s dictate the powers and duties of the corporation and regulate both the physical characteristics of our development and the lifestyles of our residents. Of all of the governing documents, the CC&R’s are often the least understood but inarguably the most important. In order to close escrow on your home, you signed a series of papers, one of which stated that you had read the CC&R’s and agree to abide by them. When escrow closed, you entered in to a contractual agreement with the other owners in our community to conform to the dictates of those CC&R’s. This is where some owners get confused. The confusion, however, is easily cleared up once the CC&R’s are read, or re-read as the case may be. After all, how many of you actually read and understood the CC&R’s before closing escrow? Those that did are to be applauded. The rest of us have had to take a crash-course on the CC&R’s through trial and error. Often we have found out that we are in non-compliance to the CC&R’s or Rules & Regulations through correspondence received by our management company. So, we dust off that old copy of the CC&R’s (it took me half a day to remember where it was) and, sure enough, there it is in black and white, the exact restriction that we completely forgot about. Being responsible owners we correct the situation and, armed with a new-found knowledge of our CC&R’s, we continue with our lives, undisturbed (that is, until we “forget” something else and have to go through the process once again). Often we focus on the “pain in the neck” aspect of our CC&R’s, but by doing so we miss the real beauty of their purpose. The CC&R’s provide a structural framework to help residents of different backgrounds, ideals, and perceptions to live together in harmony and by doing so, the community and our property values benefit. If we had no architectural controls (as spelled out in the CC&R’s) or no ability to correct violations of the Rules & Regulations (also spelled out in the CC&R’s), then there would be no harmony and ultimately our community and our property values would suffer. In other words, the CC&R’s are good business…they help ensure that our property values are maintained and our investments protected. Example: What would the impact on your property values be if your neighbor decided to repair automobiles in his parking area as a part-time job and decided to advertise with a big sign he nailed to the roof of his building? Furthermore, in order to attract attention to the sign, he painted his building bright red. This example may be a little over the top, but it applies equally to the neighbor who doesn’t maintain his/her living area. The bottom line is that your property values would suffer. No one would want to buy your home and have to live next to such “chaos”. Since market values are affected by the law of supply and demand, if the demand (or attractiveness) of your community is poor, then the supply (or cost) is reduced. When the demand is high (the community is aesthetically attractive) then the supply (or property values) are increased. The CC&R’s promote conformity, which encourages harmony, which has a positive impact on the value of our community. So, the next time you get a note from the management company explaining why you are in non-compliance with the CC&R’s or the Rules & Regulations, take a moment to remember what the spirit of the CC&R’s embrace (protection of your investment) and be thankful that our Board of Directors are taking their job seriously and are working to protect, preserve and enhance our property values.

Calling Our Management Company

After regular business hours, our management company has a very efficient emergency response system in place in order to respond to appropriate emergencies, which are situations that can cause the damage of property. Our management company can do little about your neighbor’s dog barking at 3:00 a.m., but a call to the patrol company or, as a last resort, to the local police about the disturbance may help get immediate attention. The best way for this kind of a situation to be handled in the long term, is for you and your other affected neighbors to report it in writing to the Board of Directors in care of management. Prowlers and vandals are best handled by the local law enforcement officials. That is not to say that the Board or management does not want to know about this activity. They do, in order to monitor the community, but the quickest, most effective response and enforcement will come from the Police or Sheriff’s Department. However, if a broken common area sprinkler or irrigation timer is threatening property, the management company should be notified so that the landscape contractor can be called to solve the problem. A rule of thumb to remember when determining whether or not to call the management company after-hours is that if the property threatening situation can be addressed by one of the Association’s contractors, and if not reported immediately will cause personal or property damage, then call. After hours on-call personnel will be notified and the situation addressed. Remember, our Board of Directors and management depend upon the eyes and ears of the community to make sure that all of the community’s needs are met. Please don’t hesitate to contact management during normal business hours with any questions you may have about the after hours policy

We Want a "Waste-Free” Community!

It doesn’t take much to remember that we have pets in our community. In fact, if you don’t watch your step, your liable to step in one such reminder! Besides being unsightly and smelly, animal waste can be hazardous to the health of our children who play in the community and other pets. One of the most common forms of disease transmission between dogs is through fecal matter. When walking your dog in our community, remember that it should be leashed. Also, it is important to remember to immediately clean up after your pet. Take along a baggie with you to pick up waste with and then dispose of it properly. By taking a few simple steps to clean up after your pet, you can contribute not only to the beautification of our community, but also towards the elimination of one of the most irritating nuisances in our community. Thank you for your cooperation!

Dryer Safety Tips

The leading cause of home clothes dryer and washer fires is failure to clean them.

Download these NFPA safety tips on washers and dryers. (PDF, 105 KB)  
  • Have your dryer installed and serviced by a professional.
  • Do not use the dryer without a lint filter.
  • Make sure you clean the lint filter before or after each load of laundry. Remove lint that has collected around the drum.
  • Rigid or flexible metal venting material should be used to sustain proper air flow and drying time.
  • Make sure the air exhaust vent pipe is not restricted and the outdoor vent flap will open when the dryer is operating. Once a year, or more often if you notice that it is taking longer than normal for your clothes to dry, clean lint out of the vent pipe or have a dryer lint removal service do it for you.
  • Keep dryers in good working order. Gas dryers should be inspected by a professional to make sure that the gas line and connection are intact and free of leaks.
  • Make sure the right plug and outlet are used and that the machine is connected properly.
  • Follow the manufacturer’s operating instructions and don’t overload your dryer.
  • Turn the dryer off if you leave home or when you go to bed.

Information obtained from:

Action's Community Care Department

If you have a work order request please email  If the matter requires immediate attention we do offer an after hours service seven days a week from 7:00 pm thru 7:00 am  .  The On Call Manager will respond to your call and address your emergency.  Please call 800 400-2284 and follow the prompts for after hours emergencies.  PLEASE NOTE EMERGENCIES ARE DEEMED TO BE AN ITEM THAT REQUIRES IMMEDIATE ATTENTION SUCH AS A BROKEN WATER LINE, OR ACTIVE ROOF LEAK.  LIFE THREATENING EMERGENCIES SHOULD BE REPORTED BY CALLING 911

FOB System

Several members have contacted Management regarding FOB Reactivation that you or your tenant failed to activate earlier this year. We are currently working on activating the system and will process any FOB that may need activation, (so long as the FOB was not deactivated due to non payment of assessments or an outstanding non compliance).

To ensure your FOB is activated please contact our Community Care Department via email at Subject line; Victoria Gardens FOB Activation  Please include your full address along with a photo of the FOB numbers you are attempting to activate.  In the event that the numbers are no longer visible,  you will need to return your FOB and have a new FOB activated.

Proudly Managed by Action Property Management

Action Property Management is excited to begin this relationship with Victoria Gardens and its homeowners.

For more information about Action Property Management, please visit our website at

Thank you!

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Management Team

Community Manager
Jennifer Mitchell |

Tanasha Blakley |

Management Company

Action Property Management
Regional Office
1250 Corona Pointe Courte, Suite 404
Corona, CA 92879
p. 949-450-0202
f. 949-450-0303

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
p. 949-450-0202
f. 949-450-0303